Refund & Cancellation Policy

1. Refund Window for Unused Packages

We offer a **24-hour refund window** from the moment of your purchase for any unused packages or coaching hours. If you change your mind within 24 hours of enrolling in a program or booking a session, and have not yet scheduled or held any sessions, you are entitled to a full refund.

Once this 24-hour window has expired, all purchases are final and non-refundable.

2. Conducted Sessions

**No refunds** will be granted for any 1-on-1 Zoom mentoring sessions, outline diagnostic consultations, or draft evaluations that have already been conducted. Our fees compensate our academic mentors directly for their professional time and expertise.

3. Rescheduling Policy

We value the time of our students and mentors. If you need to cancel or reschedule a booked Zoom coaching session:

• You must submit your rescheduling request at least **24 hours in advance** of the scheduled session time.
• If a request is received with less than 24 hours' notice, the session will be marked as "conducted", and the hour will be deducted from your package balance.
• Missed sessions (no-shows) without prior written notice will be treated as conducted and are non-refundable.

4. Academic Misconduct Termination

If a student requests an academic mentor to write their assignments, purchase pre-written essays, or engage in any form of contract cheating/academic dishonesty, we reserve the right to immediately terminate the coaching agreement.

In cases where services are cancelled due to student violations of our Academic Integrity Guidelines, no refunds will be issued for any remaining hours.

5. Requesting a Refund

To submit a refund request within your eligible 24-hour purchase window, please email our support team at support@zerobackend.in with your transaction receipt and booking details. Refund requests are processed within 5-7 business days.